General Questions
Q: What areas do you serve?
A: We are based in Jacksonville, Florida. If your event is outside of our typical service area, feel free to contact us for availability and potential travel fees.
Q: Where can my picnic be set up?
We currently serve the following locations:
-
Stinson Park
-
Memorial Park
-
Riverside Park
-
Private Residences
Note: We do not offer setups at beach locations.
Reservations & Payments
Q: How do I reserve my event date?
A: To reserve your date, we require a non-refundable deposit of $50, which secures your chosen date. This deposit will be applied to your total event cost. The remaining balance is due 3 days prior to your event as listed on your invoice.
Q: What happens if I miss the payment deadline?
A: If your final payment isn’t received 3 days before your event, we reserve the right to cancel your reservation.
Q: How far in advance should I book my event?
A: We recommend booking at least 2-4 weeks in advance to ensure availability. We require bookings no less than 72 hours before your event date.
Themes & Packages
Q: How do I choose a theme?
A: You can view our curated list of themes on the website. Once you’ve selected your theme, be sure to include it in your booking form. A theme is required to complete your reservation.
Q: Are live character appearances available for all events?
A: Live character appearances are only available for children’s parties with guests under the age of 10.
Event Day
Q: What is included in the setup and cleanup?
A: We handle everything, including setting up tables, decor, and activities, and we clean up the entire event space afterward, so you don’t have to worry about a thing.
Q: Can I have additional guests beyond the package limit?
A: Yes, additional guests are $50 each, with a maximum of 14 guests per event.
Q: How long will the event last?
A: Events are scheduled for 2.5 hours. If you’d like additional time, please let us know during the booking process. Additional time is subject to availability and will incur an extra fee.
Inclement Weather Policy
Q: What happens if the weather is bad on my event date?
A: We may need to reschedule your event in case of inclement weather, including rain, strong winds (above 20MPH), extreme heat, or cold temperatures. You will be notified the day of your event if rescheduling is necessary.
-
You can reschedule for a later available date at no additional cost.
-
Alternatively, we can relocate your event to an indoor or covered location you provide, such as a clubhouse, restaurant, or private residence.
-
If you choose not to reschedule, we will refund 50% of the total event cost.
Pro Tip: If rescheduling isn’t an option for you, plan for an inclement weather backup location ahead of time.
Use of Equipment
Q: Who is responsible for the picnic equipment?
A: All equipment provided is the property of Real Pretty Picnic Co. and must not be relocated from the designated setup area. The host is responsible for any loss, damage, or extensive cleaning required.
-
Examples of Damage or Loss Fees Include:
-
Stains or burns on furniture or décor (e.g., juice spills, cigarette burns).
-
Loss or improper use of platters, bowls, vases, props, or other decorations.
-
Smoking is not permitted near or on any items provided by Real Pretty Picnic Co.
-
Q: What if something gets stolen?
A: In the event of theft, you must notify us immediately and provide written details, including the time and circumstances. You will also need to report the theft to local authorities.
Q: Can I light candles or fires?
A: No. Only battery-powered candles are allowed. Open flames, fires, or other flammable items are strictly prohibited.
Still Have Questions?
If you didn’t find the answer you were looking for, feel free to reach out to us directly!